You can easily book your vehicle. First you have to choose the date and location of your rental in our booking form. In the next step you can pick out the vehicle you want from the list provided. If you already are a member, just login with your email address and password and all of your personal information needed for the reservation will be filled in automatically. In case you are not a member yet, just fill out the personal information form and your information will be saved for your next rental (as a new member you can earn a 5% discount on your first rental). After filling out the personal information form there is a step where you choose the method of payment and you simply fill in your credit card information. At the end you can print out your voucher, which is needed at time of pick-up.
You can amend your booking information or cancel your booking in a few simple steps. Just login to our web page with your personal login information and choose what you wish to cancel or amend from your profile. Our customer service team will address your requests in due time.
A voucher is a document that confirms your booking, price for your booking and payment of your booking. It is mandatory to have your voucher with you at the time of pick up. If you do not have the voucher with you at the time of pick up, the vehicle provider can refuse to release the vehicle to you or can change the price of the rental.
If you lose your voucher, you can easily print out a new one. Just login to our web site and enter your voucher number, and you will be able to print out the new voucher in a few seconds.
It is mandatory to have your voucher with you when you are picking up the vehicle. If you do not have it with you at the time of pick up, the vehicle provider can refuse to release the vehicle to you or can change the price of rental. If you lose your voucher, you can easily print out a new one. Just go to our web site and fill in you e-mail address and voucher number, and you will be able to print out the voucher in a few seconds.
You can cancel your booking free of charge at least fourty eight hours before your rental is due to start. For further information please read the Conditions of Use.
Every country has an age restriction defined by the country law. Some car rental providers have a minimum age restriction as well as a maximum age restriction. These restrictions are always defined in Rental Conditions of a car rental provider. As soon as you enter your age when booking a vehicle you will be notified if any of these additional fees apply.
International driving permit is an international document that includes the same data as your national driving license and is used to prove your driving license validation in countries with a different official language. When you present an international driving permit, you always have to present your national driving license also otherwise the international permit is not valid. You can find out if you need an international driving permit here.
One-way rentals are rentals where you rent a vehicle in one location and leave it in another. Every rental car company has its own one-way rental policy that is described in Terms & Conditions under »MORE INFORMATION«. For some one-way rentals, one-way rental fee may or may not be surcharged.
Every rental car provider has its own fuel policy, that is described in step 1 and 2 in the booking process.
With every booking you are able to choose different car accessories such as a navigation system, child seat, baby seat, etc... selected accessories are displayed on your voucher but not included in the price. These additional products have to be paid directly to the car rental provider at the time of pick-up. When you select accessories it means that these additional items were requested and will be provided if possible, meaning that they are not guaranteed.
With a rented vehicle you are liable for a certain amount of excess / deductible in the case of a collision. You can reduce this liability to zero. If you would like to reduce the liability, just mark this in the second step of your reservation, under section »Reduce liability«
Most of the reservations made by Vehicle Rent include unlimited mileage, local tax and collision damage waiver. In step 1 and 2 in the booking process or on your voucher you can see all the details about your booking inclusions.
In case of collision you are liable for the rented vehicle up to a certain amount. You can either cover your liability by choosing our additional Super Excess Refund option or reduce the excess amount by purchasing an additional insurance directly with the rental company. Read more on CDW here or in general about insurance policies here.
In a situation where the rented vehicle or a part of the rented vehicle is stolen, the customer is liable for the excess amount that applies for the rented vehicle. A detailed view of prices for theft liability is presented in step 2 in the booking process. In case the car is stolen and the customer does not return the key, the customer is liable for the entire value of the rented vehicle. For additional information please click the »MORE INFORMATION« button.
Every country has a third party insurance amount set up with the corresponding laws. Third party insurance is necessary for someone to be permitted to drive and covers possible damage caused to other people and/or to other people's property. This insurance is usually limited to an amount that varies from country to country and by car rental companies. If the damage is greater than this amount the customer is liable to pay for any amount above the amount set up with the insurance. The amounts are listed on our website.
Premium location/airport fee is a fee that covers the location service costs. This fee is usually included in the price but may still occur at some locations and is charged locally.
Local tax is a tax setup by the government and it differs from country to country. Usually local tax is included in the price.
As soon as you select the vehicle you wish to rent, simply scroll down and find the 2nd option entitled Extras & Additional Equipment and look for the green button entitled »More Options«. Click on the button and you will see a list of additional equipment options you can choose from.
You can choose the extra item in the 2nd step of the booking process by clicking the green tab “More Options“. The cost of any extras is paid directly to the rental company. Please note that accessories are on request and subject to availability and are not guaranteed by Vehicle Rent.
The Additional Driver Fee will be added for the whole rental period. Please note that if the additional driver is not registered in the contract he/she will not be authorized to drive the rental vehicle. To see the price for an Additional Driver proceed to step 2 in the booking process and click the green »More Options« button.
This depends on the country and the rental company. You can find more information about crossing the border if you read the Terms and Conditions accessible in every step of the booking process under »More information«. Please note that cross border permission is sometimes subject to a certain surcharge.
Super Excess Refund is an optional service by Vehicle Rent which, if accepted, covers your financial accountability for damage or theft to the hired vehicle. This is not an insurance with a car hire company that reduces the excess amount, but a cover that refunds you in case the car hire company charges you for damage or theft. With this option you will be reimbursed up to 3000 EUR. For more information, you can read the Conditions of Use or contact us.
Most car hire companies offer this service for an additional fee. When booking a car make sure to write the specific time of your arrival in the provided space in the form. The additional charge will be displayed in step 3 in the booking process as “wait time” as well as on your voucher. If your flight has been delayed which causes the vehicle collection to be out of office hours, you will be charged for out of hours service as well. If you have a confirmed booking for vehicle collection outside office hours the agent will be waiting for you. If you are returning your car out of office hours you need to consult the procedure with the agent at the time of pickup – many car hire companies have drop boxes where you can safely leave the car keys.
The information about the location is also included in every step in the booking process under »More information« where the »Location« tab is.
The Terms and Conditions that apply for your booking are written in every step in the booking process under "More information" where the "Terms & Conditions" tab is. If you don't find the answer to your question there, we will be happy to help you via live chat, email or phone.
You only pay us a partial amount online and you pay the rest at the pick-up time. You can see the payment details in step 3 of the booking process. Please note that the amount paid locally will be charged in local currency.
We are unable to guarantee a particular make, model or fuel type of a vehicle. The vehicle shown on your voucher is for guidance only and may be substituted for an alternative, similar or an upgraded vehicle (at no extra cost) at our option. If, at the time of pickup, it is not possible to provide you with the vehicle you booked as shown on your rental voucher due to a breakdown or an accident, a similar or an upgraded vehicle will be provided.
If you have specific requests as to the type of car you would like, you can choose a suitable one in the step 1 of the booking process. You are always welcome to contact our dedicated agents and consult with them about the best option for you.
Every rental company offers additional insurance with which you can reduce the excess amount (liability). For more information about the price of additional insurance please contact us.
Please note that extras such as tolls and parking fees will have to be covered by you entirely. Some car hire companies don't charge for extras such as snow chains and snow tires. Please check with the rental agency if these aforementioned extras are included in the price.
Road fee is a fee, which covers the costs of registration and road tax.
Unlimited mileage means that there is no limit set to the amount of miles you can use the vehicle for, so the charge for rental will not change due to the amount of miles that you drive. Unlimited mileage is usually included in our prices. Please check in step 2 of the booking process if unlimited mileage is included in your booking.
If this assistance is already included in the price it will be written in step 2 in your booking process under “Your rate includes“. Every car rental company has a contract for on the road assistance that will assist you in case of a breakdown or in case of an accident, but not all the rent-a-car companies give you this option free of charge. Please ask the rental agent about the details on road assistance when you are collecting your vehicle.