Conditions of use
GENERAL TERMS AND CONDITIONS FOR THE USE OF THE VEHICLE RENT RESERVATION SYSTEM
The General Terms and Conditions for the use of the Vehicle Rent reservation system establishes the rights and obligations of users and the company Modicus d.o.o. as the agent, as well as terms and conditions for the use of reservation systems.
The issuer of these General Terms and Conditions is the company Modicus d.o.o., Brnčičeva ulica 13, 1231 Ljubljana - Črnuče, Slovenia, EU, registered at the District Court in Ljubljana, under the registration number 2011/17948, tax ID number SI 71826238, registration number: 3972542000, web address: www.vehicle-rent.com, contact email address: email@example.com.
The terms in these General Terms and Conditions carry the meaning:
General Terms and Conditions: are these Conditions of Use for the Vehicle Rent reservation system and General Terms and Conditions of an individual car hire service provider (a hyperlink to such conditions is provided under each individual offer of car hire service provider).
User: any individual or legal entity using the Vehicle Rent reservation system
Agent: company Modicus d.o.o., which is the owner and manager of the Vehicle Rent
Reservation system: Vehicle Rent reservation system, which enable the user to make car hire reservations through a web application
Car hire service providers: companies which, under previously defined conditions, offer car hire through the Vehicle Rent reservation system
Valid credit card: a credit card that is acceptable by the reservations system and by selected car hire service providers – such credit cards must be property of the driver, valid, and with a credit card limit that meets car hire service General Terms and Conditions.
The user of the reservation system agrees that he/she is familiar with all provisions of these General Terms and Conditions, that he/she is in full agreement with their content and that the provisions of the General Terms and Conditions bind him/her to the same degree as contractual terms.
The consent of the user is extended to the use of any other web page tabs that are accessed through the reservation system.
Disagreement with the content of these General Terms and Conditions can be expressed by the user only where they cease to use the system immediately after visiting the reservation system; otherwise it is considered that they agree with the content.
The user agrees to receive system messages related to confirmations and other necessary notifications for registration, quotation and booking processes by the agent to his/her e-mail address.
The user is informed:
The user is informed and agrees:
The user is informed and agrees with the fact that user data security while processing the credit card is performed by PayPoint (Pay360 by Capita), which enables adequate protection.
The user agrees that:
The user agrees that:
All information and data within the reservation system, including all content, text, graphics, images, trademarks, site structure, photographs, buttons, graphic images and computer code, are copyrighted and available only for the user's private use. It is prohibited to modify, reproduce or distribute them.
The reservation system can only be used for private and not for commercial purposes unless given express written consent by the agent.
The user agrees and binds himself/herself:
The agent agrees and binds himself/herself:
The user is informed that the execution and payment of the reservation through the reservation system can be done in two ways:
The method of payment is not user selectable, since it depends on the location and/or selected car hire service provider. The method of payment is indicated in each individual car hire offer.
If any payment is required prior to the completion of the reservation process, the reservation system shall advise the user. In such an event, the user is required to pay the balance to the car hire service provider directly. However, the user is always responsible for the payment of additional services/costs that were requested by the user, and is also responsible for all other costs related to hiring a vehicle or vehicle lessor.
To be able to use the car hire service provided through the reservation system, the user must use a credit card owned by the holder of the reservation.
The charge is going to be made in the reservation system's base currency, in GBP (British Pounds). By accepting these terms and conditions, the customer agrees that if the amount is displayed in a different currency to GBP (British Pound), and if the user credit card is being processed in any other currency than GBP, then due to the currency exchange rate, the actual amount charged on their credit card may be different from the amount being displayed on the website. Currency exchange rates in the reservation system are refreshed and uploaded once a day from a third party source and may be different from the current situation on the currency market.
By making a reservation, the user agrees that there are sufficient funds on his/her credit card for reservation to be finalized and that the credit card is charged for the amount of the deposit. If the payment gets declined due to insufficient funds on the credit card, the agent can cancel the booking without any prior notice.
The user can amend certain individual attributes (car driver, address information) of his/her rental reservation online, free of charge, at any point before the rental is due to start.
If the user amend other attributes - something that affects the rental price, such as location, supplier, car group or length of rental – the user will be charged at the current published price, which may be different from what you originally paid.
The user should call the agent if the pick-up time is less than 48 hours away and he/she wish to amend the booking.
Amendments in reservations can be made only through the support application in the reservation system, and the agent cannot guarantee that the changes will be processed.
Amendments cannot be accepted and carried out after the vehicle has already been acquired. The agent is not obliged to reimburse the money to the user in the event of early completion of car hire service.
Extension of the car hire service after the rented vehicle is picked up (a date beyond the date framework on the voucher) may only be conducted with a selected car hire service provider, who shall also charge for the extension. Extension of car hire service before the rental starts (a date that is prior to the date framework on the voucher) may only be conducted in writing through the agent. Changing the booking may trigger a change in rate/price, or an additional charge may be due from a material change, such as the duration or car type.
In the name of a selected car hire service provider, the reservation system will issue a confirmation for each reservation, whereby the agent does not bind itself that the confirmation shall include information on the costs of additional services, local charges and costs charged by the service provider, or on additional services the user may request directly at the time of vehicle acquisition.
The agent recommends that the user checks any information regarding reservations (country, location, rental period). Noting discrepancies, the user must immediately perform changes through the reservation system, or through the agent’s client centre, where the user must provide correct contact detail changes or other corrections.
The agent recommends that the user reads and reviews all rental terms and conditions of the car hire service provider (available in the second step of reservation process in the reservation system, when selecting vehicle type), which may occasionally change without prior notice.
The car hire service provider will execute the user’s reservation only upon receiving confirmation of vehicle reservation. The reservation number, obtained by the user upon confirming reservation, serves as a reference number for all further communication with the agent (questions, reservation changes, cancellation).
If the user wishes to cancel the reservation, he/she must contact the agent in writing by sending an email to firstname.lastname@example.org. Phone cancellations will not be accepted.
Cancellation may be submitted only through the agent's reservation system and not through the selected car hire service provider. The cancellation of a reservation means that the user is also cancelling any additional services that they have reserved through the reservation system. In the event of a cancellation or change in the reservation, the agent shall not be liable for any pecuniary loss resulting from changes in the monetary exchange rate during the time between the original reservation and the subsequent change or cancellation of reservation. For cancellation of reservations made 48 hours or less before pick-up, no money will be refunded.
Cancellation of Fully Prepaid Bookings
Cancellation of Deposit Bookings
A ‘No-show’ is when the user:
In all of these cases, the user will receive no refund of the money paid.
The car hire company reserves the right to refuse the car to any user who fails to arrive on time with all the necessary documentation and a credit card with enough available funds for the security deposit. In such cases, unless the rental has been cancelled in advance, the user will not be entitled to a refund.
Please note: prices are based on the pick-up and drop-off times and dates that the user arranges before the rental starts. If the user picks the car up any later or brings the vehicle back any earlier, the user will not receive a refund for unused hours or days.
The “Cancellation Protection” option allows the user to cancel the booking at no cancellation administration fee (the amount paid for the cancellation protection, and for the separate payment handling charge, is excluded from the amount being refunded). The cost for Cancellation Protection is 1,00 EUR (one Euro) per day. By purchasing it, the user is guaranteed to get back the car rental prepayment no matter what the rental cost and duration is, if the user cancels the booking.
"Cancellation Protection" is not valid:
How to cancel the booking
It is understandable that travel plans may change. In the event that a user wishes to adjust the trip accordingly and wants to cancel the booking, he/she must contact the agent in writing by sending an email to email@example.com. Once this is done, an email confirming that the reservation has been cancelled will be sent shortly. Telephone cancellations will not be accepted.
If the “Cancellation Protection” option has been selected at the time of booking, the user can cancel his/her “Cancellation Protection” option within 24 hours after this additional product has been added to the user’s reservation. The “Cancellation Protection” option can only be ordered at the time of the online reservation.
Super Excess Refund
When the user collects the car, the car hire company will require a security deposit in case the rented car is damaged during the user's rental. As long as the user purchased Super Excess Refund option before the rental began, the agent will waive the user's liability (and refund the user) for any charges withheld from the user's deposit/excess, subject to the terms described here.
The Super Excess Refund protection waiver product is offered to users making new bookings. It will cover the charges for damages to the exterior of the rental car, including:
The maximum coverage of the Super Excess Refund is 6,000 EUR (six thousand Euro).
Super Excess Refund will also cover:
Super Excess Refund will not cover:
If Super Excess Refund cover is purchased, the car hire company will still block the user's credit card with a deposit when the user picks the car up, to cover potential damage to or loss of the rental car – but the Super Excess Refund option by the agent means that the agent has waived the user's liability to pay for the charges detailed here, and the agent will refund the sum withheld from the deposit to cover these charges, subject to the terms described here.
Claiming on Super Excess Refund cover
To make a claim on Super Excess Refund cover, the user has to contact Customer Service within 28 days of dropping the car off. The user will need:
We aim to pay in the shortest time possible after we receive all the required documentation.
In cases where a third party has been involved in an accident, the agent requires confirmation from the car hire company that liability for the accident has been determined (and any legal cases settled) before the agent can process the user's claim.
All claim payments are processed onto the payment card used to purchase the Super Excess Refund cover from the agent (not necessarily the payment card charged by the car hire company).
The exchange rate of foreign currencies, which the agent uses to display prices in foreign currencies, are constantly updated. Foreign currency exchange rates used by the company managing the user's credit card may vary.
The agent is not responsible for any difference between the indicated price and the amount charged on the user’s credit card as a result of the currency exchange rate used by the company managing the user’s credit card.
Users collect Loyalty points through purchases of Vehicle Rent services. Every time the user earns additional points, the total amount will be displayed on the user's account automatically when the user is logged in as a user (with a username and password).
Such Loyalty points are used to decrease the price offered by the reservation system. Once the user is logged in with a username and password, the prices indicated by the reservation system already take into account discounts gained through Loyalty points collected by the user. Such discounts differ between deals and are affected by the car hire service providers selected, car selected, and the like.
The complaint may be submitted in writing via the website www.vehicle-rent.com within 8 days from the date of returning the vehicle. An appeal received after this period will not be addressed.
The agent will forward the user’s complaint to the car hire vehicle provider. After receiving a reply from the latter, the user will be provided with information on the complaint.
The user agrees that in the event of a breach of obligations under Article 10 of the General Terms and Conditions, the agent may, without notice, terminate the contractual relationship with the user. The agent performs the cancellation by notifying the user via e-mail.
The agent may change and/or supplement these General Terms and Conditions, on which the user will be informed on the website www.vehicle-rent.com or through the reservation system.
A user who does not agree with the changes and/or additions to the General Terms and Conditions must cancel reservations within 3 days of the day before the proposed effective date of the modified and/or supplemented General Terms and Conditions, otherwise it is considered that he/she agrees with the changes or additions to the General Terms and Conditions. The same applies to changes or additions to car hire service prices.
Any disputes or disagreements in these General Terms and Conditions or in connection with their use will be resolved by the user and the agent amicably, otherwise they will be resolved at the competent court in Ljubljana, Slovenia, EU. The dispute shall be governed by the laws of the Republic of Slovenia.
These General Terms and Conditions have been in force since 2011 and are published on website www.vehicle-rent.com.