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Часто задаваемые вопросы

HOW TO ARRANGE A BOOKING?
HOW TO AMEND YOUR BOOKING INFORMATION OR HOW TO CANCEL THE BOOKING?
WHAT IS A VOUCHER AND WHAT DO I NEED IT FOR?
WHAT IF I LOSE MY VOUCHER? CAN I GET A NEW ONE?
DO I HAVE TO HAVE THE VOUCHER WITH ME WHEN PICKING UP THE CAR?
IF I CANCEL MY BOOKING, DO I LOSE MY DEPOSIT?
WHAT IS AN AGE RESTRICTION?
WHAT IS AN INTERNATIONAL DRIVING PERMIT?
CAN I BOOK A CAR FOR A ONE-WAY RENTAL, AND WHAT ARE THE COSTS OF THE ONE-WAY RENTAL?
WHAT IS A FUEL POLICY?
WHERE IN MY RESERVATION CAN I SEE CONFIRMATION OF RESERVED ACCESSORIES (NAVIGATION SYSTEM, CHILD SEAT, BABY SEAT, ETC.)?
CAN I REDUCE THE LIABILITY FOR A RESERVED VEHICLE?
WHAT IS INCLUDED IN THE PRICE?
WHAT IS A 'COLLISION DAMAGE WAIVER'?
WHAT IS A 'THEFT WAIVER'?
WHAT IS A ‘THIRD PARTY INSURANCE’?
WHAT IS AN ‘AIRPORT/PREMIUM LOCATION FEE’?
WHAT IS A ‘LOCAL TAX – VAT’?
WHERE CAN I FIND THE »MORE OPTIONS« BUTTON?
CAN I RENT A CHILD SEAT/NAVIGATION SYSTEM AND HOW MUCH DOES IT COST?
CAN SOMEONE ELSE DRIVE THE VEHICLE I RENTED?
CAN I CROSS THE BORDER WITH THE RENTAL CAR?
ARE THERE ANY HIDDEN CHARGES AND HOW MUCH WILL I HAVE TO PAY?
WHAT IS THE SUPER EXCESS REFUND OPTION AND HOW DOES IT WORK?
HOW DO I PAY TOLLS AND WHAT KIND OF TOLL SYSTEM IS USED IN THE COUNTRY I’M TRAVELLING TO?
IS VEHICLE COLLECTION POSSIBLE OUTSIDE OPENING HOURS?
WHERE IS THE RENTAL OFFICE AT THE AIRPORT?
WHERE DO I FIND THE TERMS AND CONDITIONS OF MY RENTAL?
CAN I PAY THE TOTAL AMOUNT NOW OR WILL I HAVE TO PAY IT LOCALLY?
AM I GOING TO GET THE EXACT VEHICLE I BOOKED?
I WANT AUTOMATIC/ DIESEL. IS THAT POSSIBLE?
THE EXCESS IS TOO HIGH. IS THERE ANY WAY I CAN AVOID IT? I DO NOT HAVE SUFFICIENT FUNDS AVAILABLE ON MY CREDIT CARD.
SO THIS IS THE FINAL PRICE AND NO ADDITIONAL FEES SUCH AS TOLLS, PARKING, SNOW CHAINS WILL APPLY?
WHAT IS A ‘ROAD FEE’?
WHAT IS AN ‘UNLIMITED MILEAGE’?
IS THE ROAD ASSISTANCE IN CASE OF A BREAKDOWN OR AN ACCIDENT FREE?