vehicle-rent customer reviews

Vehicle-rent customer reviews

You're in good company with Vehicle-rent!


Being an online car rental service isn't the easiest job in the world, but we do our best to make our customers happy. We cooperate with more than 500 top quality car hire companies. With their help, we serve more than 500.000 happy customers per year.  Regarding the needs of our loyal customers, we are making it easier and cheaper for them to find the best car hire deal and travel destination.

Our customers are the direct reason for our success, and we are truly honored for their continuous loyalty. Here's what they have to say:


"Excellent customer service. I will use again for sure."

 Ethan, 29, Malaga

"Experience was simple, efficient and with good customer service. A good price too and nice car."

 Oscar, 48, Berlin

"No hassle or misleading charges, very straightforward and reputable company."


Millie, 65, York


"The staff was so helpful and kind."

Charlie, 62, Wakefield

"Good service and clean new vehicle."

 James, 32, Bristol

"Nice and kind staff. Quick handling of paperwork in the office. Excellent new car. Transfer service to and from the airport."


 William, 40, Lancaster


"The staff was extremely friendly and helpful and the car was handed out to exactly at the time which requested."

 Freddie, 52, Canterbury

"Professionalism and kindness of the staff, honest price and car in excellent condition."


Erin, 37, London


"Friendly staff, helpful. Wait time longish, facilities sparse. The car was great. At the end, the employee who assisted me was very helpful and considerate."

Matilda, 45, Lancaster

"Everything went smoothly I did not feel I was being cheated Man behind the desk was courteous Car was clean."

Maya, 31, Birmingham

"Simple and easy, had no problems hiring and the car was fine."


Thea, 38, Faro


"Easy service, they brought the car to us and picked it up. It was quick and cheap - we will be using this again."


Emelia, 37, Lancaster


"Service was good. Car was great. Bit slow checking in at pick up but check out at the return of the vehicle was good."

Florence, 28 Plymouth

"The service and quality of the vehicle was outstanding - we were given a complementary upgrade and vehicle pick up and drop off was very efficient."

Rosie, 60, Bristol

"Everything went as planned and the staff was very kind."

 Joshua, 41, Liverpool

"Everything went smoothly."

Ellie, 67, Nottingham

"Nice people, did what they said, good rates and nice car."

Sara, 46, Granada

"The lady who dealt with us, could not have been nicer or more helpful - she even came out to clear the car for us - it was icy! We were given a very good deal and had excellent service. We will be back!"


Harry, 39, Lancaster


"Very helpful, very polite, I hired a small car and ended up getting a four-door saloon which was lovely and very nice to drive."

Jack , 58, York

"Booked this vehicle way in advance of hire date and was relieved that all was okay on collection."

George, 46, Liverpool

"Simplicity, courtesy, kindness, no problems."

Leo, 33, Canterbury

"No problem, everything as you mentioned."

Henry, 55, York

"The car was good, the staff was very helpful, no complications not too many questions and answers and not fussy like some other companies that look for scratches even if there weren’t one, at last, a very reasonable price. Very happy overall. Thank you!"

 Freddie, 52, Canterbury

"The cost and the info were super...also the people at the desk in Bologna were very sweet."

 Oscar, 48, Berlin

"Everything went exactly as expected. There were no hidden fees. The pick-up and drop-off were smooth. The Alamo representatives were very kind and helpful."


Sara, 46, Granada


"Absolutely no problems from beginning to end."


Isaac, 27, Lancaster


"I have rented numerous vehicles from various companies over the years; this was the first time I got what I wanted & what I paid for, without any hard sell! This is so important not to feel pressured."


Erin, 37, London


"Very smooth and easy, no nasty surprises with insurance or fuel surcharges."

Maisie, 56, Bristol

"Brilliant car and friendly service; Good value for money overall."


Emelia, 37, Lancaster


"Very good service... and good customer support as well."


William, 40, Lancaster


"Great service, very kind, friendly and fast! Their cars are brand new and fully loaded so you know you're safe, they have great offers on additional services which were offered to me. Very polite, helpful staff who have answered all my questions!! Can highly recommend."

 Oscar, 48, Berlin

"Easy rental and no problems, hassle free pickup and drop off. Friendly staff."

Jack , 58, York

"A very good service with zero excess free 2nd driver, good fuel policy etc the only minus points were that they actually took the deposit from my card rather than reserving it and they did not inspect the car when I reserved it so it was a bit of a worry for a week waiting to get the deposit back."

 James, 32, Bristol

"Great customer service; Excellent value for money."

 Freddie, 52, Canterbury

"Staff was very pleasant and helpful. We were able to communicate in English. Would use them again."

 Joshua, 41, Liverpool

"The service and explanation how it all works because it was the first rental car experience for me. The car was clean."

Ben, 32, Hamburg

"Cost, type of vehicles, customer care, efficiency, value for money."

Luis, 45, Leipzig

"Good service, good people, nice vehicle, good rates."

Paul, 34, Cologne

"Despite some mixed reviews online, our expectations were met. We were dealt with in a friendly and efficient way. Although we had to make a claim on our insurance (a car hit us while we were parked in a car park), they forwarded all the required documentation we needed very quickly. Please do take out insurance through - as per our experience, even if you're a careful driver, all it takes is someone else's bad driving to leave you with an expensive bill."

George, 46, Liverpool

"Easy online booking process."

Ellie, 67, Nottingham

"No problem no hassle. Everything went very smoothly. Surprised with the car ( in a good way:))"
Jessica, 42, Bristol


Thank you! You're the reason why we love to do what we do.

Rated 4.7 / 5

based on 689 customer reviews

Return to blog

Developed by: Vehicle Rent