Everybody's heard the horrible stories, some even experienced it first hand, a car rental gone bad, really, really bad. Extra fees, pricy insurances, unclear terms and conditions – does this ring a bell? Vehicle Rent completely understands this can leave you feeling uncomfortable right before your rental starts – and nobody wants that!
However, there is no need to panic. We take your position seriously and with us your rental will be a pleasant and carefree experience. The key thing is to acknowledge that renting a car is a specific and unique experience to which you must adapt (with minimum engagement). In the end, both, rental agencies and clients, want to have a fair trade for the money paid and service given.
So, dear readers, here are the basic guidelines for a stress-free car hire:
1.) CONSIDER ALL COSTS – Calculate rental days and any additional equipment
First, make sure you know the exact dates, time and car type you need, before you book. This will make the booking easier and faster. Also, take in consideration any additional equipment you would use, as every item affects your final car hire price.
Sometimes a basic rental may be cheaper with a certain provider, but the extra options, like GPS or baby seats or even out of hours surcharge, can elevate the final cost greatly! A car hire provider that offers a bit pricy basic rentals, may have the extra options at a much affordable rate, thus your rental price might end up much lower with them, after all. So, make your calculations wisely and don't fall for the initial low price.
2.) EXCESS AND DEPOSIT – Inform yourself about the liability
The majority of our clients are worried about the excess and the money that will be blocked for the deposit. Vehicle Rent always displays the excess amount that represents your liability in case of damage or theft.
Clients must however have the amount available on their credit card (not debit card!) at pick up time, for the rental to start. In most cases, the excess amount represents the deposit that will be blocked and once the rental finishes, the amount is back on your credit card for you to freely use.
3.) INSURANCE – Avoid enormous costs and feel at ease
Even though you're completely sure of your driving skills, don't overestimate the driving skills of others. After all, you'll be driving a valuable car in a foreign area – it's a pressure you do not need during your trip, and in case something goes wrong, the cost will hit your wallet, inevitably.
Wonder about the options? At Vehicle Rent you can choose an insurance (Super Excess Refund) that gives you the full refund of any type of damage, a guarantee for carefree and safe vacations.
4.) QUERY – Don't be afraid to ask. Send a query or make a call
If you've never rented a car before, seek further instructions with us. Vehicle Rent has an incredible support team – all your questions will be answered swiftly and clearly! You can send us an email or call us – we will be happy to help you have the most comfortable vacations with a car hire through us.
5.) BOOK IN ADVANCE – Think ahead and save money. Book in advance!
The prices are cheaper, offer is wider and support is better, if you book with Vehicle Rent. When it comes to car rentals, last minute bookings come with extreme high prices (5 times higher, even!) and a poorer offer (you can forget about the diesels, automatic or multiple passenger cars).
So, think few weeks or even months in advance – you will save enormously, and no worries in case your plans change – just inform us about it and we will find a solution for you.
6.) THE DOCUMENTS – Make sure you have all the necessary documents with you
At pick up time you will need: credit card (your own valid credit with enough funds to cover the deposit or excess), ID or Passport, voucher, international driving licence (if required) and any other document stated as required on your voucher.
Having the necessary documentation with you, is the best way to have a fast pick up procedure and commence your well-deserved vacations smoothly.
We suggest that you read your voucher carefully before you leave your home. If something will confuse you, you can call us or contact us via email, better to discuss it before you reach the counter of the car hire agency.
7.) COMMUNICATION – Don't be afraid of call centres. They are your best friend.
During most trips unexpected things can happen and change in the very last minute. For this reason, it's essential you can communicate with your car rental provider at any time.
If you're foreseeing a delay, want to prolong or shorten your reservation, or change the car category – just call us.
You might need a helping hand in case of an incident on the road, or at pick up time, do send us an email and inform us about your situation.
Road-trips are exciting but also unpredictable, and it's good to have a friend on your side; in any situation Vehicle Rent has the experience and the best channels to assist you.
8.) Fuel level – Return the car with the agreed amount
Lastly, upon your drop off, make sure to return the car with the appropriate amount of fuel. When booking the car, you can choose the fuel option that suits you best. Vehicle Rent suggests full-full option, as it’s the least expensive and most convenient service. If you are in a hurry though – pay for the fuel in advance and return it with any level you like – most of car hire agencies offer this at pick up time, but for an extra fee.
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