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Frequently asked questions

HOW TO ARRANGE A BOOKING?
HOW TO AMEND YOUR BOOKING INFORMATION OR HOW TO CANCEL THE BOOKING?
WHAT IS A VOUCHER AND WHAT DO I NEED IT FOR?
WHAT IF I LOSE MY VOUCHER? CAN I GET A NEW ONE?
DO I HAVE TO HAVE THE VOUCHER WITH ME WHEN PICKING UP THE CAR?
IF I CANCEL MY BOOKING, DO I LOSE MY DEPOSIT?
WHAT IS AN AGE RESTRICTION?
WHAT IS AN INTERNATIONAL DRIVING PERMIT?
CAN I BOOK A CAR FOR A ONE-WAY RENTAL, AND WHAT ARE THE COSTS OF THE ONE-WAY RENTAL?
WHAT IS A FUEL POLICY?
WHERE IN MY RESERVATION CAN I SEE CONFIRMATION OF RESERVED ACCESSORIES (NAVIGATION SYSTEM, CHILD SEAT, BABY SEAT, ETC.)?
CAN I REDUCE THE LIABILITY FOR A RESERVED VEHICLE?
WHAT IS INCLUDED IN THE PRICE?
WHAT IS A 'COLLISION DAMAGE WAIVER'?
WHAT IS A 'THEFT WAIVER'?
WHAT IS A ā€˜THIRD PARTY INSURANCEā€™?
WHAT IS AN ā€˜AIRPORT/PREMIUM LOCATION FEEā€™?
WHAT IS A ā€˜LOCAL TAX ā€“ VATā€™?
WHERE CAN I FIND THE Ā»MORE OPTIONSĀ« BUTTON?
CAN I RENT A CHILD SEAT/NAVIGATION SYSTEM AND HOW MUCH DOES IT COST?
CAN SOMEONE ELSE DRIVE THE VEHICLE I RENTED?
CAN I CROSS THE BORDER WITH THE RENTAL CAR?
ARE THERE ANY HIDDEN CHARGES AND HOW MUCH WILL I HAVE TO PAY?
WHAT IS THE SUPER EXCESS REFUND OPTION AND HOW DOES IT WORK?
HOW DO I PAY TOLLS AND WHAT KIND OF TOLL SYSTEM IS USED IN THE COUNTRY Iā€™M TRAVELLING TO?
IS VEHICLE COLLECTION POSSIBLE OUTSIDE OPENING HOURS?
WHERE IS THE RENTAL OFFICE AT THE AIRPORT?
WHERE DO I FIND THE TERMS AND CONDITIONS OF MY RENTAL?
CAN I PAY THE TOTAL AMOUNT NOW OR WILL I HAVE TO PAY IT LOCALLY?
AM I GOING TO GET THE EXACT VEHICLE I BOOKED?
I WANT AUTOMATIC/ DIESEL. IS THAT POSSIBLE?
THE EXCESS IS TOO HIGH. IS THERE ANY WAY I CAN AVOID IT? I DO NOT HAVE SUFFICIENT FUNDS AVAILABLE ON MY CREDIT CARD.
SO THIS IS THE FINAL PRICE AND NO ADDITIONAL FEES SUCH AS TOLLS, PARKING, SNOW CHAINS WILL APPLY?
WHAT IS A ā€˜ROAD FEEā€™?
WHAT IS AN ā€˜UNLIMITED MILEAGEā€™?
IS THE ROAD ASSISTANCE IN CASE OF A BREAKDOWN OR AN ACCIDENT FREE?