With no exceptions, you must have these documents with you when arriving at your car hire agency to pick up your car:
No matter how skilled, if you are a very young or older driver, rental agencies may see you as a possible liability to their fleet. That’s why you can expect a daily young driver’s fee if you’re younger than 25, and a daily senior driver’s fee if you’re older than 65. (This depends on a rental company and country of renting. Check supplier’s terms for specific instructions.) To avoid extra charges at the counter, please be sure that you enter your exact age during your booking process.
To avoid any complications at the counter, you should also remember that you have to have a driving license that is at least two years old—in some cases three. (Check supplier’s terms for specific instructions.)
If there is a chance, usually there are two or more people that drive a hired car. However, remember that for every additional driver you have to pay additional driver fee. (First additional driver is sometimes included, but rarely. Check supplier’s terms for specific instructions.) Also, all drivers must present essential documents at the pick-up.
Baby or child seat and GPS are most common extras in the car hire industry. For every extra chosen, you'll pay an extra fee. However, you can save some money if you bring them with you. All car hire agencies will allow you to use your own things.
With most fuel policies, you’ll have to fill your tank before you return your car to the car hire agency. (If you’re not sure about the fuel policy you’ve chosen, please check your voucher for more information.) Mind that filling it by yourself is usually cheaper than asking your car hire agency to fill it up instead. However, remember these few things:
No matter if you fully pre-paid your rental through Vehicle Rent, at the pick-up, as the main driver, you'll need your credit card. (Don’t count on a prepaid credit card or American Express—many of car rental companies don’t accept them. Debit card will be declined.)
The reason for needing your credit card is standard; At the counter, the car hire agency will block a certain amount on your credit card. This deposit is your financial liability for any car damage, theft or loss. However, if you chose our excess cover (or RELAX package which includes it), your money is safe. If excess cover is purchased, we refund your expenses—for up to €3000.
Please, read the following rules carefully, since you can encounter on additional fees or challenges if you don’t follow them.
If you’re planning to drive your car beyond the country’s border, please, make sure you have all the necessary documentation. In some countries, you could encounter extra fees if crossing a border with your car. Entering into Northern Ireland may result in such extra fees, travelling in the U.S. as well. (Check supplier’s terms for specific instructions.)
To avoid any problems, please emphasize your plan of crossing the border to the agent at the counter of car hire agency. In some cases, you will have to pay an extra fee for this. You'll need it in the case of car accident. If you drive across international borders without authorization and you have an accident, the protections of your rental contract, insurance and other sources may be negated.
There’s a lot of insurance and cover options, but be sure to get the right one.
Outside of U.S. most car hire deals have CDW (Collision Damage Waiver) and TP (Theft Protection) already included in the standard rental price. In the case of car damage, theft or loss, they limit your excess—financial liability—from the full value of the car to the reasonable amount.
At the counter, the car hire agency will block a certain amount on your credit card. This is the deposit. A deposit may be equal or higher than your financial liability, called excess. In the case of accident or car theft, you could lose your whole deposit. However, you can protect your money;
Depending on a location we offer you one of the two cover options of which you can read more bellow—Super Excess Refund or Rentalcover.com cover policy.
With a coverage, you can be completely relaxed. If anything happens to the car during your rental, we will refund:
To read our full Terms & Conditions click here »
PLEASE NOTE: Majority of car hire companies will demand that you leave a deposit or provide credit card details before they hand over the vehicle if you decline their insurance. Buying coverage will not prevent this. Our cover options refund the final expenses. So, please make sure you have funds available before reaching the counter. This means the main driver has to have the excess amount available on his/her credit card or—extremely rarely—enough cash to cover the deposit.
Vehicle Rent offers you several ways to modify your booking. Write us an email or simply visit your user’s profile and modify it there. You can also call our Customer Service for extra guidance. However, we will need the modification request in a written form.
PLEASE NOTE: Amendments cannot be accepted and carried out after the vehicle has already been acquired. The agent is not obliged to reimburse the money to you in the event of early completion of car hire service. If you need to extend your rental, this calls for extra reservation. This must be done in written form, and extra costs should be expected.
Cancellation of the booking is completely understandable practice. However, there are specific rules you have to follow regarding it:
Until the last 48 hours, you can cancel your booking or/and excess cover option completely free of charge. After that, if not opting for our Cancellation Protection option or RELAX package (that includes the Free Cancellation), you will not be completely refunded if cancelling the booking.
Vehicle Rent’s ‘Cancellation Protection’ is an extra product or a feature included in the RELAX package. Purchasing that allows you to cancel the booking until the last minute with no extra esxpenses.
The cost for Cancellation Protection is €3,00 per rental day. The cost of purchasing the product is not refundable in the case of booking cancellation.
A ‘No-show' is when you fail to pick the car up at the arranged time and date. In this case, you will receive no refund of the money paid.
Our multilingual customer service skilled operators are available every day between working hours and here to answer any of your questions.
To read our full Terms & Conditions click here »
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